Despite the fact that this is not the keyfactor for you to recognize a trustworthy cloud hosting company from a bad one and a reseller from an actual supplier, being able to call and speak with a live person is an indicator that you are not working with a one-person company and that you'll be able to reach somebody when you're in need of support. The phone support for hosting services may vary from basic to expert, thus the issues which can be resolved through a call vary based on the provider. Usually, these matters are simpler and feature billing or first level tech issues as more difficult tasks often require a support ticket where both you and the system administrators can follow what's going on with a specific situation. Still, the option to phone call your service provider will save you a lot of time and efforts for the multitude of small issues that may eventually appear at the time you manage your web hosting account.

Phone Support in Cloud Hosting

We believe that being able to consult with a live agent is very important, so we have three support lines globally (USA, UK and Australia) and you have the option to get in touch with us over the phone for 14 hours every day. If you consider acquiring one of our cloud hosting service, for example, you are able to call us and find out more about our solutions before you order to ensure that we meet all system requirements for your web sites. After your purchase, you will be able to call us about all of the sales and billing troubles you may experience, or receive any general or basic technical info you need. We have aimed to find the perfect balance between phone and ticket support, so for entirely technical issues you have to use our ticketing system, that will help you keep track of the communication together with any new developments in the resolution of your issue.

Phone Support in Semi-dedicated Servers

We provide live telephone support 14 hrs daily as part of the support services for each semi-dedicated server package that we supply. Due to the fact that some issues are more complex and time-consuming, you'll need to open a ticket if you experience such an issue, still for all billing, general or minor technical issues you can always call us and we will assist you instantly to save you the time you'll have to spend on opening a support ticket. Even if you don't have an account yet, you can find out whether you can host your sites on our cutting-edge cloud platform or you can get any other general info on our semi-dedicated solutions. We have local numbers in the United States of America, the United Kingdom and Australia along with an international number, which means that you're able to call the one which is closer to where you live.