Phone Support in Cloud Hosting
We believe that being able to consult with a live agent is very important, so we have three support lines globally (USA, UK and Australia) and you have the option to get in touch with us over the phone for 14 hours every day. If you consider acquiring one of our cloud hosting service, for example, you are able to call us and find out more about our solutions before you order to ensure that we meet all system requirements for your web sites. After your purchase, you will be able to call us about all of the sales and billing troubles you may experience, or receive any general or basic technical info you need. We have aimed to find the perfect balance between phone and ticket support, so for entirely technical issues you have to use our ticketing system, that will help you keep track of the communication together with any new developments in the resolution of your issue.
Phone Support in Semi-dedicated Servers
We provide live telephone support 14 hrs daily as part of the support services for each semi-dedicated server package that we supply. Due to the fact that some issues are more complex and time-consuming, you'll need to open a ticket if you experience such an issue, still for all billing, general or minor technical issues you can always call us and we will assist you instantly to save you the time you'll have to spend on opening a support ticket. Even if you don't have an account yet, you can find out whether you can host your sites on our cutting-edge cloud platform or you can get any other general info on our semi-dedicated solutions. We have local numbers in the United States of America, the United Kingdom and Australia along with an international number, which means that you're able to call the one which is closer to where you live.