One-Hour Response Guarantee

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In case you are a site owner, a problem might always appear and it doesn’t automatically have to be connected with the hosting service itself. For example, something might go wrong when you update an Internet app or some crucial data could be edited or deleted by accident. Irrespective of what the essence of the problem is, you’ll have to contact the respective customer care team and request them to recover a backup or to help you solve the problem that you’re encountering. How quickly they will do that will predetermine the time that your websites will be inaccessible. For certain sites such as community portals or web stores, a recurrent downtime period can too often mean losing customers and cash. For this reason, it is very important that you use the services of a web hosting company that provides not only a good client support service, but also a prompt one.

One-Hour Response Guarantee in Cloud Hosting

Our guaranteed maximum reaction time for any customer support ticket that you post or any e-mail that you write is only sixty minutes, even in case you contact us during weekends and national holidays. Regardless of the essence of your inquiry or issue, we’ll help you straight away and will give you the necessary info to fix any problem with your sites. The real reply time typically doesn’t exceed fifteen-twenty minutes, which implies that you can forget about waiting for hours on end to get an issue solved or what’s even worse than that – waiting around all day only to obtain a reply that more information is required while nothing is resolved. We will offer you assistance without delay because we know just how precious time can be in the dynamic digital age. The 60-minute response time guarantee applies to any billing or technical inquiry that you may have related to our cloud hosting service.

One-Hour Response Guarantee in Semi-dedicated Servers

Our help desk support team representatives are available all the time and they will respond to any trouble ticket that you submit via the web hosting Control Panel within 1 hour max. The ticket response time is guaranteed no matter if you have a generic query regarding your semi-dedicated server or you come across some challenge and you will not have to wait even that long for most issues. No matter what the essence of the issue is or what time it is, we will be there to lend you a helping hand, as we’re available 24x7 to take care of any technical, general or billing issue. If you contact us about anything that is within our capabilities, we’ll resolve it before we respond to you, which suggests that you won’t have to wait around for hours or even days while the problem persists. If there’s something that you need to do on your end, we’ll supply you with the needed details – what possible solutions to try, what actions to take, etc.