Integrated Ticketing System in Cloud Hosting
The ticketing system that we’re using for our cloud hosting service isn’t separate from the hosting account. It’s an essential part of our all-inclusive Hepsia Control Panel and you’ll be able to visit it at any time with only a few mouse clicks, without needing to log out of your account. The ticketing system comes with a quick-search field, so you can track the status of practically any trouble ticket that you have already sent, in case you need it. Additionally, you can read knowledge base articles that belong to different problem categories, which you can select, so you can learn how to handle a particular problem before you actually submit a ticket. The response time is maximum 60 minutes, which means that you can receive prompt assistance at any given time and in case our help desk staff suggests that you should do something inside your account, you can do it on the spur of the moment without signing out of the Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia Control Panel, which is included with all our Linux semi-dedicated servers, was built with the belief that you should be able to manage everything associated with your semi-dedicated server account from a single location and the support tickets make no exception. Our ticketing system is built into the Hepsia hosting Control Panel, so, in case you’ve got an enquiry or experience a problem, you can contact our support staff instantaneously without having to go through some other system. You can look through your web files or check different account settings while opening a new ticket or reading the response to an old one. If you have a myriad of tickets and you want to track down a given one, you can make use of the intelligent search box, which is available in the Help section of the Control Panel. We’ll make sure you obtain an answer in no more than an hour irrespective of the nature of your query or issue.