Installation And Troubleshooting

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Besides having more resources, a very good reason why you could get your own server and use it instead of a shared web hosting plan is that you could install and run a wide variety of software. With a shared account, you'll be able to use apps, that don't require root access and are not installed server-side, so if you need particular software for your Internet sites, you cannot install it on a shared server. This isn't the case with a server of your own where you are able to install anything you need. The downside is that you may not have much experience and managing your own machine is more difficult that managing a shared web hosting account in which the company manages most things. That's why we offer an additional service for our hosting server plans called Installation & Troubleshooting and you may take advantage of it any time you experience any problems with the management of your machine.

Installation and Troubleshooting in VPS Servers

The upgrade is obtainable with all VPS server packages that we offer and you are able to add it either during the signup or at any time later using your billing Control Panel. It comes with an hour of custom work on your web server, so our admins could assist you with software installation or setup. They can furthermore troubleshoot any piece of software that you have already installed in case it doesn't work, so you won't have to waste time to determine what's wrong as they can assist you in a very quick and expert manner. Because this is a one-time upgrade, you could get it only when you need it and if a particular task takes less time, the remaining minutes shall be available for the future and will not be reset in the end of the month. This upgrade is beneficial if you can't do something by yourself or if you have our Managed Services upgrade, but the half an hour of custom work it features aren't enough for a particular task.

Installation and Troubleshooting in Dedicated Servers

You could add the upgrade to any one of the Linux dedicated servers which we offer at any time that you need it. If you need some custom work from our admins just after your hosting server is set up, you could get the upgrade during the server signup process, or when you need something to be done later, you could add the upgrade from your billing CP. The Installation & Troubleshooting service includes 1 hour of work from our admins on your machine, so in the event that you experience any issues to install a third-party piece of software or some application gives errors and doesn't work the way it ought to, our experts shall assist you in a very timely manner. If a task takes less than sixty minutes, the rest of the time shall be available for future tasks and you will be able to see it within the billing area. This upgrade is perfect in the event that you don't have lots of experience with managing a hosting server or if you use our Managed Services upgrade, but you deplete the thirty minutes custom work it includes.