Customer Support

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Being able to contact your cloud hosting company when you have any questions or encounter any problems is really important and how quickly they'll answer back and react is usually crucial, in particular when your web site is business-oriented, as more downtime could mean losing prospective customers. The support solutions are a quick way to identify genuine providers from resellers. The second typically respond just to e-mail messages or support tickets and you will have to wait for a whole day or longer in order to receive a response. When your problem calls for several responses, you'll end up losing several days in order to have a basic problem solved. With a genuine and reliable hosting provider, you will be in a position to contact the support team at any moment and get a prompt reply whatever the problem or your question is - pre-sales, customer or tech one.

24/7 Customer Support in Cloud Hosting

We acknowledge the significance of getting assistance promptly, so our cloud hosting services include 24/7 tech support along with several ways of communication. In case you do not have an account yet, you can easily call us or use our live chat and talk to a live agent, to learn more about our services or check if our servers meet the system requirements for your sites. In this way, you will not end up getting a service which you can't use effectively. In case you already have your hosting account with us, you can open a support ticket in the Hepsia hosting Control Panel in the event that the issue is entirely technical or it requires more analysis. Unlike the vast majority of providers that you can find today, we reply to all tickets within one hour, so you will not have to wait for a whole day. Our support services are available day and night, even during public holidays.

24/7 Customer Support in Semi-dedicated Servers

All the Linux semi-dedicated servers that we provide come with 24/7 customer and tech support, which means that no matter what issue you have, you will be able to contact us and we'll give you a hand in a timely manner. The guaranteed reply time for any e-mail message or trouble ticket that you open through your Hepsia website hosting Control Panel is just one hour; typically the response time hardly ever is more than twenty minutes. Furthermore, we have phone support with a couple of local numbers around the world as well as a live chat, so you can contact us and find more info about our services even if you don't have an account yet. We are able to help you with any question or an issue you have - payment methods, package features, e-mail configuration, website hosting account settings, etc. If you employ our services, you will not ever experience a scenario where you should wait for a couple of days to get an issue resolved like you have to do with various other suppliers.

24/7 Customer Support in VPS Servers

Each VPS server package that we offer features 24/7 customer and tech support, which means that in case you encounter any issue with the pre-installed software on the machine or you have any kind of pre-sales or general questions, you'll be able to get in touch with us at any moment, even weekends and holidays. For your benefit, we offer different ways of communication - phone support with several local numbers globally, live chat, emails plus a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complex technical matters because it is easier to monitor what's going on. The maximum guaranteed reply time for all of the email messages and tickets is 1 hour, yet it hardly ever takes that long to get support. If you acquire the Managed Services upgrade that we offer, our administrators will also support you with any kind of third-party software difficulties.

24/7 Customer Support in Dedicated Servers

With a 1 hour max answer time warranty, you will take advantage of quick support when you acquire a dedicated server through our company. Our customer and tech support crews are available 24/7/365, therefore every time you open a support ticket from your billing account or you send an email regarding any kind of issue with your server or the pre-installed software on it at any time of the day, you'll get a response within the hour, even during holidays. Our ticketing system is the more suitable option when the matter involved needs longer time to be solved or in case it should be forwarded to our administrators, as it's much easier to keep track of the communication sent on both sides. For common, billing and sales issues/inquiries, you will be able to call us or talk to a live agent using our chat service. In case you add the Managed Services upgrade to the server plan, our administrators will also help you with third-party software installation and troubleshooting and just like the standard support, this service is available 24/7 as well.