Assistance Channels

  • 1 hour ticket response time

  • A 60 minutes Inquiry Answer Guarantee

  • Our client assistance staff is on–line 24/7/365 to take care of all of your assistance requests. Every single ticket you submit to us will be resolved within less than 1 hour. If your case calls for aid from one of our administrators, we’ll send the ticket to the technician on duty and will inform you that the situation is being taken care of.

  • Top quality support service

  • Top–class Client Support Service

  • Our tech assist Dept will be on shift for you day and night to to attend to all service request tickets that you send. We offer customer assistance for all the apps that are pre–configured on your machine. These include our custom designed Web Site Control Panel, the chosen Operating System as well as the server administration panel (based on the VPS type).

  • Intuitive help center

  • An Informative Help Section

  • An exhaustive and consistently updated collection of articles is built into our in–house built Web Site Control Panel. It provides quick tips about how to carry out all of the essential web site management tasks. The Help area gives you comprehensive how to articles and reviews and step–by–step video courses. You can gain access to the Help area by clicking on the Help or Video buttons in the top right part of each Control Panel section.