Support Channels

  • 1 hour ticket response time
  • An Intuitive Help Section

  • You’ll find almost all the answers to your questions in the easy–to–navigate Help Center built into’s Web Site Control Panel. It boasts an exhaustive knowledgebase with regularly asked questions and comprehensive educational articles written by our practiced tech support staff.

  • Top quality support service
  • Instructional Video Clips

  • We have prepared a collection of how–to video tutorials that detailedly explain how you can rectify a common issue associated with your cloud hosting service account. You can find the videos in the Help section.

  • Intuitive help center
  • A One–Hour Support Ticket Response Time Guarantee

  • All semi–dedicated servers are backed up by a 24/7/365 client support service and feature a sixty–minute response time guarantee. Our qualified technicians will be at your disposal 24–7 and will solve any issue that you might encounter within maximum one hour after the customer support ticket submission. In most cases, an answer will be given to you in less than 20 minutes.