A 60–Minute Ticket Response Time Guarantee
All your help requests will be dealt with within maximum 60 min after the ticket or e–mail has been received. If your issue calls for additional assistance from an administrator, we’ll forward the trouble ticket or the email to the person in charge then leave a note to inform you that more time will be needed for finding the optimal solution. And if you make use of the Managed Services package, any of the server administration services included there will be completed whenever you decide.
An Exceptional Help Desk Service
Should you need any help while using the Web Site Control Panel or with any of the applications that we’ve pre–installed on the dedicated hosting server for you, do get in touch with our tech support team at any time via the ticketing system. Additionally, should you require assistance administering your server, you can order the Managed Services package, which includes Operating System updates every week, software installation and problem troubleshooting procedures, server monitoring and restarting services, backup hard disk space, etc.
An Easy–to–Navigate Help Section
We have equipped our Web Site Control Panel with an elaborate knowledge base, which includes exhaustive explanations of its features and functions. Besides, we have prepared detailed video tutorials that will further show you how to carry out a particular action or troubleshoot a commonly encountered problem. All the instructional articles and the tutorial video clips are easily reachable from every Web Site Control Panel section via the Help and Videos buttons situated in the upper right corner.