Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our customer help staff is educated to efficiently attend to all our cloud hosting service customers’ issues and advice inquiries. Via our ticketing system, you’ll be able to fill in your request and a support team fellow member will get back to you within max an hour. In reality, practice shows that the usual answer period is 20 minutes.

  • Top quality support service

  • A Top–quality Support Service

  • Contact us every time needed. Our staff of technicians will be on the web for you 24x7x365 to react to all your requests and to solve any issue you might have. You can easily send us a help and support ticket from your Web Site Control Panel or send us an e–mail whenever. In addition, on working days, you are able to call us or make use of the live chat service.

  • Intuitive help center

  • An Intuitive Help Section

  • Should you require support while working on your sites within the Control Panel, it is possible to always simply click the Help button and pick your problem in the set of content articles that will pop up. We have as well turned lots of the articles into educational videos. The list of video lessons will show up if you click on the Videos key present in each section.