A 99.9% Server Uptime
Our cloud hosting system is based on a steady, first–rate hardware architecture and a heavily customized variation of Linux. That’s why, irrespective of what your web site is, or how many web site visitors you’ve got, or even in case there’s a distributed denial–of–service assault, our machines will remain up and running and your sites will stay visible online.
Our cloud hosting service plans include a 99.9% server uptime guarantee. And no matter which datacenter you pick, our uptime guarantee stays the same.
A 99.9% Network Uptime
When you develop your own cloud hosting platform, it is essential that you also build your own network infrastructure. That is why we set up a custom internal network in each one of our datacenter facilities. Relying on world–class Juniper routers and switches, our internal network allows for unfathomably fast data transfer rates and is also fully redundant.
This way you will take advantage of a 99.9% network uptime in our US datacenter, in our UK datacenter, in our FI datacenter, in our Eastern Europe datacenter and in our AU datacenter, no matter which web hosting plan you have picked.
A 30–Day Money–Back Guarantee
Just like with any other service, if it’s your cash on the line, you cannot feel really secure. This is exactly why, with all our cloud hosting packages our company offers a 30–day money–back guarantee. In case you don’t feel happy with our service or if you have to get a bit more powerful web hosting solution, such as a VPS servers or even a Linux dedicated servers – you’ll receive a full refund, with no obscure fees or return charges.
24/7 Technical Support
We’ve meticulously chosen each member of our 24x7 support team so that we can provide the best client support service you can get. Each one of our tech support engineers has many years of experience dealing with web hosting accounts behind his back, therefore they know what they are doing. Plus, they’re available to you 24x7 – you can touch base with them whenever you want and they will reply as fast as possible.
Their average ticket response time is below 20 minutes, while with many other hosting suppliers you need to wait for days. What’s more, we offer a 1–hour response time guarantee. Regardless of what happens, your inquiries will be responded to in less than 1 hour.